{"id":27852,"date":"2022-04-30T15:28:03","date_gmt":"2022-04-30T19:28:03","guid":{"rendered":"https:\/\/www.loncani.ca\/updatetheme\/?page_id=27852"},"modified":"2022-11-08T13:45:42","modified_gmt":"2022-11-08T18:45:42","slug":"returns-refund-policies","status":"publish","type":"page","link":"https:\/\/loncani.ca\/fr\/retours-remboursement-politiques\/","title":{"rendered":"Processus de retour"},"content":{"rendered":"<h3>Aper\u00e7u<\/h3>\r\n\r\n\r\n\r\n<p>LONCANI est une plateforme o\u00f9 vous trouverez de nombreux vendeurs et magasins ind\u00e9pendants. Ainsi, nous n'avons aucun contr\u00f4le sur les politiques de retour et de remboursement des vendeurs. Chaque vendeur mettra en place ses proc\u00e9dures.\u00a0<\/p>\r\n<p>Les d\u00e9tails de la politique pour chaque magasin seront disponibles sur la page du magasin de chaque fournisseur. Nous vous recommandons de lire attentivement leurs politiques sur leur page de magasin.<br \/>Cependant, l&#039;\u00e9quipe LONCANI veillera \u00e0 ce que chaque vendeur et magasin ait clairement d\u00e9fini sa politique.<\/p>\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<h2>Retour<\/h2>\r\n<p>Pour commencer un retour, voici les \u00e9tapes que nous recommandons\u00a0:\u00a0<\/p>\r\n<ol>\r\n<li>D\u00e9marrez une demande de retour dans votre compte<\/li>\r\n<li>Attendez la confirmation du fournisseur et les instructions<\/li>\r\n<li>Retournez l'article au vendeur en suivant ses instructions<\/li>\r\n<li>Une fois re\u00e7u, le vendeur proc\u00e9dera au remboursement<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n\r\n\r\n<p>Si le vendeur ne vous rembourse pas ou ne vous r\u00e9pond pas, nous serons le m\u00e9diateur. Il existe certaines situations o\u00f9 LONCANI proc\u00e9dera \u00e0 un remboursement.\u00a0<\/p>\r\n\r\n\r\n\r\n<ul>\r\n<li>Vous avez re\u00e7u des articles endommag\u00e9s<\/li>\r\n<li>Vous n&#039;avez pas re\u00e7u votre commande<\/li>\r\n<li>Il manque un article \u00e0 votre commande<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h2>Remboursements<br \/><br \/><\/h2>\r\n\r\n\r\n\r\n<p>Si le vendeur approuve votre retour, votre remboursement sera trait\u00e9 conform\u00e9ment \u00e0 la politique du vendeur.<\/p>\r\n<p><b>Remboursements en retard ou manquants<\/b><\/p>\r\n\r\n\r\n\r\n\r\n\r\n<p>Si vous n&#039;avez pas encore re\u00e7u de remboursement, contactez d&#039;abord le vendeur.<\/p>\r\n\r\n\r\n\r\n<p>Si le vendeur ne donne pas suite dans les prochaines 48h, contactez l&#039;\u00e9quipe LONCANI. Nous vous rembourserons automatiquement et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement d&#039;origine dans un certain nombre de jours.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<h2>Exp\u00e9dition &amp; retours<\/h2>\r\n\r\n\r\n\r\n<p>Pour retourner votre produit, vous devez envoyer votre produit \u00e0 l&#039;adresse indiqu\u00e9e par le vendeur.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n<p>Selon l&#039;endroit o\u00f9 vous vivez, le temps n\u00e9cessaire pour que votre produit \u00e9chang\u00e9 vous parvienne peut varier.<\/p>\r\n\r\n\r\n\r\n<p>Si vous retournez des articles plus chers, vous pouvez envisager d&#039;utiliser un service d&#039;exp\u00e9dition tra\u00e7able ou de souscrire une assurance d&#039;exp\u00e9dition.\u00a0<\/p>\r\n\r\n\r\n\r\n<h2>Besoin d&#039;aide?<\/h2>\r\n\r\n\r\n\r\n<p>Contactez-nous \u00e0 <a href=\"mailto:help@loncani.ca\">help@loncani.ca<\/a> pour les questions relatives aux remboursements et aux retours.<\/p>\r\n<p>&nbsp;<\/p>\r\n<script>\r\njQuery('.berocket_ww_container').each( function( i, o ) {\r\n    if ( jQuery(o).height() + 20 < jQuery(o).find('.berocket_ww_ul_container').height() && jQuery(o).find('.berocket_ww_show_all').length ) {\r\n        jQuery(o).find('.berocket_ww_show_all').show();\r\n    } else if( ! jQuery(o).find('.berocket_ww_show_all').length ) {\r\n        var $scroll_block = jQuery(o).find('.berocket_ww_list');\r\n        $scroll_block.css( {maxHeight: 'initial'} );\r\n    }\r\n});\r\n<\/script>","protected":false},"excerpt":{"rendered":"<p>Overview LONCANI is a marketplace where you will find many independent vendors and stores. So, we do not have control over vendors&#8217; return and refund policies, and each store will set up its procedures.\u00a0 The policy details for each store will be available on each vendor store page. We recommend you carefully look at their [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":0},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Returns &amp; Refund Policies - LONCANI<\/title>\n<meta name=\"description\" content=\"LONCANI is a marketplace with many independent vendors &amp; stores. We recommend you carefully look at their policy details available on each vendor store page.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.loncani.ca\/en\/returns-refund-policies\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; Refund Policies - LONCANI\" \/>\n<meta property=\"og:description\" content=\"LONCANI is a marketplace with many independent vendors &amp; stores. 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