Overview
LONCANI is a marketplace where you will find many independent vendors and stores. So, we do not have control over vendors’ return and refund policies, and each store will set up its procedures.
The policy details for each store will be available on each vendor store page. We recommend you carefully look at their policies on their store page.
However, the LONCANI team will ensure that each vendor and store has clearly defined its policy.
Returns
To start a return, here are the steps we recommend:
- Start a return request in your account
- Wait for the vendor confirmation and instructions
- Sent back the item to the vendor following his instructions
- Once received, the vendor will proceed to a refund
If the vendor doesn’t refund you or get back to you, we will be the mediator. There are certain situations where LONCANI will proceed with a refund.
- You have received damaged items
- You did not receive your order
- Your order is missing an item
Refunds
If the vendor approves your return received, then your refund will be processed according to the vendor policy.
Late or missing refunds
If you haven’t received a refund yet, first contact the vendor.
If the vendor doesn’t follow up in the next 48h, then contact the LONCANI team. We will automatically refund you, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Shipping Returns
To return your product, you should mail your product to the address indicated by the vendor.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Need help?
Contact us at help@loncani.ca for questions related to refunds and returns.
